Do you offer Delivery?
Yes, see below for Delivery times & areas - Subject to change based on demand
Monday: Palmerston North
Tuesday: Ashhurst, Aokautere, Pahiatua, Woodville & Dannevirke
Wednesday: Foxton, Levin, Otaki & Tokomaru
Thursday: Wanganui, Marton, Bulls, Sanson, Porirua, Tawa, Grenada, Johnsonville
Friday: Palmerston North & Feilding, Lower Hutt & Upper Hutt
Saturday: Not Available
Sunday: Not Available

Do you offer Click & Collect?
Yes, see below for Click & Collect times - Subject to change based on demand
Monday: 9am - 12pm & 1pm - 4pm
Tuesday: Not Available
Wednesday: 9am - 12pm & 1pm - 4pm
Thursday: Not Available
Friday: 9am - 12pm & 1pm - 4pm
Saturday: Not Available
Sunday: Not Available

Why does stock run out? Why don’t you order more?
Whilst we always endeavor to stock enough for demand, we order our products a long way in advance to secure the best low prices for you. Sometimes if demand is very high, we can sell out quickly. Sign-up on our website so you’ll be the first to hear when we have new products & specials in-store.

But you do sell products which have past their Best Before date?
Sometimes we do, but let’s be clear about what that means. Best Before is not the same as Use By or Expired. A product past its expiry date should not be consumed and we would never sell it. Best Before, however, is just a date supplied by the manufacturer as a gauge to measure when a product is at its best. It will still be fine to eat past this date.

Do you check your stock regularly to ensure it’s good?
Yes. At Chilly Box, we frequently check our stock to ensure everything we sell meets the product standard. That means what we stock is no different to products bought in other major supermarkets – except for our exceptionally low prices!

Can I get a refund if I find this product somewhere else and want to cancel my order?
No, there is no opportunity for a refund.

Is there a minimum click & collect order?
Yes, there is a minimum order of $35.00 to qualify for click and collect. A $3.00 pick-up service fee will be incurred on all orders.

Is there a minimum delivery order?
Yes, the minimum delivery is $75.

Are all orders free freight?

Orders over $180 will be freight free. Orders between $75 - 179.99 will incur a $13.00 freight fee. This excludes orders outside of Manawatu. No shipping is free for Wellington postcodes.

Wellington postcodes will incur a $15.00 delivery fee.


Are we PCI compliant?
Yes, your payment details have the security offered by Paystation, a fully PCI DSS compliant certified Solutions Provider.